Frequently Asked Questions

Macy's Review Squad allows invited participants to provide honest and unbiased reviews on new or currently sold products in an effort to help consumers make more informed purchase decisions.

I. Program Eligibility
II. Product Offers
III. Review Submission
IV. Other Common Questions

I. Program Eligibility
How do I join Macy's Review Squad?
At this time, participation in Macy's Review Squad Program is invite only and limited to the United States.
What are the eligibility requirements?
Members are required to complete their member profile, provide an accurate phone number, and provide a physical address (PO Boxes are not allowed). Members must live within the continental United States. We do not ship to Alaska, Hawaii or Puerto Rico.
Are Macy's employees eligible to become Macy's Review Squad Community Members?
No. Macy's employees, their affiliates and Suppliers are not eligible.
II. Product Offers
What types of products does Macy's Review Squad offer?
The participating brands offer products based on what they want your valued opinion on most, including pre-release and seasonal products.
How do I qualify for product offers?
We select the community members that are in good standing and are the best match for the product based on their member profile. We use the information in your profile to determine which products to offer you. If your profile is incomplete, you may not receive any sampling offers.
When will I receive product offers?
Macy's Review Squad offers are ongoing. When the product selection window is open, eligible members can browse available products. Quantities are limited and requested on a first-come, first-served basis.
If I don't select any products from an offer, will I be removed from the Macy's Review Squad Program?
No one is removed from the Macy's Review Squad Community program for lack of selecting products. You will only be in jeopardy of losing your Macy's Review Squad Community privileges if you do not review the products you receive or if you do not follow the Macy's Review Squad Terms and Conditions. Please only select products to sample that you are interested in and able to use within a reasonable time frame.
How do I qualify for product offers?
We select the community members that are in good standing and are the best match for the product based on their member profile. We use the information in your profile to determine which products to offer you. If your profile is incomplete, you may not receive any sampling offers.
How do I return / cancel / modify my requests?
Returns and exchanges are not supported. You are able to cancel or change your product selection during the offer period, but not when the offer has closed. Please do not contact Macy's or the product brand/supplier for returns, shipping issues, product inquiries, etc. Please submit all customer service inquiries through Macy's Review Squad, using the "Contact Us" form under "Your Account."
Who will be sending me Macy's Review Squad products?
Macy's Review Squad products will be delivered by third party shipping providers coordinated directly by brands or their designated product suppliers.
How long will it take for me to receive a product to review once I request it?
You will receive a shipment notification via email once the product ships, which is typically 5-10 business days after you've made your selection. You should receive your Macy's Review Squad product(s) within 7-10 business days after the product has shipped. Timing may differ depending on the request. You may view your order status by visiting your Macy's Review Squad Account Page.
It has been over 30 days and I have not received my Macy's Review Squad item. How can I check the status?
You can check if your product has shipped on your Macy's Review Squad dashboard at any time. If you experience a delay without notice beyond 30 days, please Contact Macy's Review Squad Support by using the "Contact Us" form under "Your Account" on Macy's Review Squad. Macy's Review Squad experiences shipment delays and delivery cancellations from time-to-time. If you experience a delay or product cancellation, it will not impact your standing.
My product has been damaged, may I request a replacement?
Contact the Macy's Review Squad customer service by using the "Contact Us" form under "Your Account" on Macy's Review Squad. We're unable to guarantee that your damaged product will be replaced; however, we will contact the business to see if a replacement is available. Please do not contact the business directly. If they are unable to ship a replacement, you will not be held accountable to submit a review for the damaged product.
I received a product in my package that I did not request. What do I do?
Contact the Macy's Review Squad customer service by using the "Contact Us" form under "Your Account" on Macy's Review Squad.
May I share products I receive from Macy's Review Squad with my friends and family?
Per Macy's Review Squad Terms of Use, you may not sell, exchange / return for money or give possession of the products to any other person or entity.
III. Review Submission
Am I required to write reviews about all Macy's Review Squad Community products I select?
Yes. To maintain membership and be eligible for future product offers, you are required to review all of the products you receive.
How quickly do I need to post my review?
We encourage you to post review(s) as quickly as possible but only after you have thoroughly used or tested the product. We ask that members only request product that they are able to use or review within the month. Please do not leave reviews before using or testing the product.
Where do I post my review?
Reviews are submitted through the Macy's Review Squad site, not through Macys.com. We will send you an email specific to the products you sampled, with a direct link to a review submission form OR you can log into your Macy's Review Squad account to see the list of products you have received. You will see a "Write a Review" button next to any product you haven't reviewed yet.
What information should I include in my review?
Please follow Macy's Review Squad Writing Guidelines. Reviews should focus on the product and product quality, not delivery or customer service. If you experience delivery or customer service issues, please reach using the "Contact Us" form under "Your Account."
Will Macy's edit my review?
No. All Macy's Review Squad reviews will be posted unedited, regardless of whether they are favorable or not, provided they follow the Macy's Review Squad Writing Guidelines.
Do I need to return the item after reviewing it?
No. Macy's Review Squad products are yours to keep!
IV. Other Common Questions
Will Macy's be sharing my contact information with brands?
We share shipping information with brand partners for the purpose of shipping requested products. The Macy's Privacy Policy applies to your participation in the Macy's Review Squad Community and describes our practices regarding collection and use of personal information.
How do I remove myself from the Macy's Review Squad program?
If you choose to no longer participate in Macy's Review Squad, please login to your account and use the Deactivate your account link in the Your Account section.
How do I update my shipping address or other account information?
To update your profile information, click on "Your Account" and "Update your profile." Be sure to save your changes. Please provide a physical address and a phone number. We do not ship to P.O. Boxes or to members with missing phone numbers.
Can't find what you're looking for? Use the "Contact Us" form under "Your Account" to get in touch with Macy's Review Squad support.